Quality Documents
Product Safety
The safety of our customers is paramount, so on this page you’ll find details of any products which have been recalled either by us or our suppliers in case of an issue with quality or safety. You will also find details of any design changes that have been applied to a particular product range.
Product Change Notification
Affected Product Identification: Complete range of SDD# / EDD#.
Change Description: Craig & Derricott will be enhancing the painting process around conduit entries to eliminate paint accumulation in the spot face areas.
Reason for change: Craig & Derricott are unable to obtain the original paint used on the conduit entries and the substitute paint is taking much longer to apply. The new paint alternative also does not have very good adhesion. Due to the volume of product required, we have implemented this small change where we will no longer be painting the spot face areas on the conduit entries, after they have been machined.
16-06-20 Lovato Fuse Holder Safety Notification
Craig & Derricott received a notification from Lovato Electric on 16th June 2020, advising of a potential safety issue of their fuse holders which are used in our range of Automatic Transfer Switches. The following reference numbers have been affected:
- FB01F 1P
- FB01F 3P
- FB01F 1M
The product batch numbers at risk are 10117 to 10720. Please note the current identified failure rate is extremely low at 0.005%. Full details of the notification can be read here:
Following this notification, C&D quarantined all fuse holder stock on 16th June 2020; all parts in process were checked on 17th June 2020 and all remaining stock will be returned to Lovato Electric during week beginning 21st June 2020.
All items checked by C&D and Lovato Electric will be identified with black spot as illustrated.
C&D recommend that during any Automatic Transfer Switches routine maintenance on the system, that is not under voltage, that the Lovato Electric fuse holders are checked in accordance with the above notification. If a faulty fuse holder is identified, or if you have any concerns, then please contact Craig & Derricott.
